At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.
In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for an Apprentice Support Analyst to join our IT department.
You will undertake 1st line support via service desk systems and following the escalation procedures as required.
Hours of work are Monday to Friday, 9am – 5pm and the salary is £7.55 per hour.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The main duties of the role are:
- Provide end-to-end system support for all relevant business applications and ensure support calls are closed within service level targets
- Contact and communication with end users to understanding more about their reported incidents and to provide help with resolutions
- Investigate application problems through analysing data and test scenarios
- Install and maintain software required by users and in line with company policies
- Support the implementation of application/software projects as required
- Recording problems and their solutions for future reference and to help other users and service desk agents
- Keep abreast of developments within the IT industry
To be effective in this role, you will have:
- National 4/5 Computing, Math’s and English
- Strong communication skills
- Ability to manage time effectively with minimum supervision
Knowledge of the automotive industry would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***