Allied Autocare is a division of the Allied Vehicles Group. We offer superb value on a range of garage services designed to make looking after your vehicle as easy as possible. These include MOTs, servicing and SMART repairs. We also offer quality accident repair services and are proud to be Scotland’s leading independent Bodyshop. In addition, we provide vehicle transport services throughout the UK and Europe.
We are now recruiting for a Customer Service Advisor to join our Bodyshop department. You will ensure that the reception and customer services department run smoothly and efficiently on a daily basis. This will involve dealing with all customer requirements (internal & external) in a professional manner and providing administrative support as required.
Key responsibilities are:
· Assist and manage daily workload depending on priorities and meeting customer KPI.
· Handle incoming and outgoing telephone calls in a professional manner.
· Welcome all customers on initial arrival at reception.
· Progress claims on customers` behalf, assisting with paperwork as necessary.
· Book in work in line with workshop capacity and customer requirements
· Assign loan vehicles where necessary and maintain records of car allocations.
· Raise Company paperwork for vehicle repair process.
· Maintain the progress status of vehicles being repaired.
· Inform customers of the completion of vehicle and arrange collection.
To be effective in this role, you will have previous customer service experience, both face to face and over telephone and be IT literate. Knowledge of the motor trade would be advantageous but is not essential.
Hours of work are Monday-Friday, 8.30am-5.30pm and the salary is £26k OTE.
This position offers a superb opportunity to join a progressive and committed company. In return, we offer:
· 25 days holiday plus 8 bank holidays
· Aftersales discounts for you, your friends and your family
· Group life scheme and group pension scheme
· Annual profit share scheme
· Industry leading benefits portal
· Free staff car park and subsidised on site cafeteria
· Annual salary reviews
If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themselves to be disabled and who meets the requirements for the post.
Please note: due to a high volume of applications we receive, we are not able to respond to every applicant individually, therefore only successful candidates will be contacted.
***NO AGENCIES PLEASE***