Are you looking for a rewarding career in the automotive industry?
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
Due to business growth, we are now recruiting for a Customer Service Advisor to join our Customer Service department.
You will be required to assist with internal and external customer related enquiries.
Hours of work are Monday to Friday, 9am – 5.30pm and the salary is circa £24.4k per annum.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
In return, we offer:
- 25 days holiday plus 8 bank holidays.
- Group life scheme
- Annual profit share
- Annual salary reviews
- ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
- Industry leading benefits portal
- Free staff car park
- On site cafeteria
- Cycle to work scheme
- Frequent learning and development opportunities
- Aftersales discounts for you, your friends, and your family
- Company values and long-service awards
The main duties of the role are:
- Handle inbound/outbound customer service enquiries from Allied Mobility and Cab Direct customers to ensure customers are receiving the right level of support
- Investigate customer queries within agreed authority, liaising with relevant information to ensure fair decisions/resolutions are provided
- Update relevant systems with details of interactions to ensure accurate record keeping
- Utilise complaint information records to form feedback reports to improve service and standards where appropriate
To be effective in this role, you will have:
- Strong written and verbal communication skills.
- Proficient with Office based modules – Word, Excel and PowerPoint
- Experience with Inbound/ Outbound customer service
Experience of complaint handling and of using a Salesforces system would be advantageous but is not essential.
If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themselves to be disabled and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***