At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.
In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Head of Retail to manage our Mobility Solutions department.
The Head of Retail will be responsible for overseeing all aspects of the company’s mobility product retail business, ensuring the delivery of exceptional commercial performance, customer experience and operational excellence.
Mobility Solutions operates via multiple channels; in store, field, online, call centre sales, after sales support, logistics and stock management.
This role will be responsible for developing and executing the retail strategy, driving revenue growth, maintaining stock levels, leading product buying decisions and ensuring world-class service standards across all customer touchpoints.
Hours of work are Monday to Friday, 8.30am – 5pm and the salary is £70k per annum + bonus.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The main duties of the role are:
- Deliver and develop the overall retail strategy for Mobility Solutions in line with company objectives.
- Lead and inspire a high-performing multi-disciplinary team across retail, field and call centre operations.
- Monitor market trends, competitor activity, and customer insights to inform business decisions.
- Identify and develop new revenue opportunities, including partnerships, corporate clients, and community initiatives.
- Oversee all aspects of purchasing, inventory control, and supplier management.
- Recruit, develop, and lead a motivated team with a strong focus on customer service and sales excellence.
- Conduct regular performance reviews and identify training needs across teams.
- Set and manage departmental budgets, ensuring cost efficiency and financial targets are achieved.
- Maintain accurate reporting and audit trails across retail and logistics operations.
To be effective in this role, you will have:
- Extensive leadership experience within a multi-channel retail environment (store, e-commerce, and direct sales).
- Significant experience in retail management, ideally within the mobility, healthcare or specialist consumer goods industry.
- Knowledge of commercial performance management, budgeting and operational strategy.
- Strong strategic planning and organisational skills.
Previous experience working within the Mobility industry would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***