Are you looking for a rewarding career in the automotive industry?
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Service Administrator to join our Mobility Solutions team.
You will be responsible for the smooth, efficient running of the aftersales service team, within Mobility Solutions, whilst ensuring that all departmental and company processes are adhered to. You will also be required to provide a professional service to our customers and provide administrative support to the team.
Hours of work are Monday to Friday, 8.30am-5pm and the salary is £12 per hour plus bonus.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
In return, we offer:
- 25 days holiday plus 8 bank holidays.
- Group life scheme
- Annual profit share
- Annual salary reviews
- ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
- Industry leading benefits portal
- Free staff car park
- On site cafeteria
- Cycle to work scheme
- Frequent learning and development opportunities
- Aftersales discounts for you, your friends, and your family
- Company values and long-service awards
The main duties of the role are:
- To be the first point of contact for all telephone enquiries. Receiving all calls and making aftersales calls for PWSS servicing and repairs whilst maintaining the highest levels of courtesy and professionalism.
- Booking in parts and passing invoices for authorisation.
- Ensure any repair/warranty work is documented accurately on the CRM system for possible future claims from customers.
- Assist and manage daily workload depending on priorities and meeting Motability/customer KPIS.
- Liaise with customer in respect to repairs completion dates, parts delays etc.
- Book in work in line with workshop capacity and customer requirements.
To be effective in this role, the ideal candidate will have:
- Good written and verbal communication skills.
- Experience of using Microsoft office packages, specifically Word & Excel
- Experience working within a fast-moving environment.
- Experience of dealing with customers both on the phone and face to face.
If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themselves to be disabled and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***