Mobility Solutions, part of the Allied Vehicles Group, is a leading UK provider of mobility products and services. We help customers live independently by offering a wide range of mobility scooters, wheelchairs, and related solutions.
Our business operates across multiple channels: in-store, field sales, online, call centre, after-sales support, logistics, and stock management.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Service Administrator to join our Mobility Solutions team.
You will be responsible for leading all operational activity within the Mobility Solutions department, ensuring efficient delivery planning, stock control, warehouse operations, and administrative accuracy.
Hours of work are Monday to Friday, 8.30am – 5pm and the salary is £13.45 per hour.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
- Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
- Financial Security: Access our group life scheme and annual profit share.
- Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
- 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
- Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
- Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
- Sustainable Travel: Save on your commute with our cycle-to-work scheme.
- Continuous Development: Frequent learning opportunities to help you grow professionally.
- Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
- Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The main duties of the role are:
- To be the first point of contact for all telephone enquiries. Receiving all calls and making aftersales calls for PWSS servicing and repairs whilst maintaining the highest levels of courtesy and professionalism.
- Booking in parts and passing invoices for authorisation.
- Ensure any repair/warranty work is documented accurately on the CRM system for possible future claims from customers.
- Inform logistics team of the completion of items for them to arrange delivery.
- To follow up on parts return and parts on order files to ensure work in progress is kept clean.
To be effective in this role, you will have:
- Strong communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Proficient in the use of Microsoft packages.
- Strong organisational skills.
Previous experience working within a service environment would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***