Are you looking for a rewarding career in the automotive industry?
At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses. In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
Due to business growth, we are now recruiting for a Service Advisor to join our Service department.
You will be responsible to organise and operate the customer service function, ensuring the highest level of customer service is maintained.
Hours of work are Monday to Friday, 8.30am – 5.30pm and the salary is £32,175 per annum.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
In return, we offer:
- 25 days holiday plus 8 bank holidays.
- Group life scheme
- Annual profit share
- Annual salary reviews
- ZGP24 by HealthHero (remote GP& second opinion service for you and your family, 24/7, 365 days a year)
- Industry leading benefits portal
- Free staff car park
- On site cafeteria
- Cycle to work scheme
- Frequent learning and development opportunities
- Aftersales discounts for you, your friends, and your family
- Company values and long-service awards
The main duties of the role are:
- Ensure that Service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the Company
- Liaise with the Workshop Controller regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implications
- Ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times
- Maintain close liaison with customers to ensure maximum customer retention
- Ensure effective collection and delivery of customers’ vehicles, including administering hire cars as required
To be effective in this role, you will have:
- Strong communication skills - written and verbal.
- Previous experience in a customer service role within a Service department.
- An understanding of Microsoft packages.
Previous experience working in the motor trade would be advantageous but is not essential.
If you meet our criteria and would like to be part of a friendly and pleasant working environment in the North of Glasgow, a career with the Allied Vehicles Group is the perfect way to fuel that ambition. Please forward your CV stating why you would be suited to the role via the APPLY NOW button.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themselves to be disabled and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***